Vendor Agreement

Welcome to the Springwala Vendor Network. This Vendor Agreement outlines the terms, conditions, and expectations governing your relationship as an authorized vendor or merchant selling on Springwala.in.

1. Vendor Responsibilities

As a vendor, you are responsible for maintaining accurate, up-to-date listings for all products cataloged under your account. You agree to fulfill, pack, and ship all customer orders within the agreed-upon processing and dispatch timelines. Vendors must provide professional customer support and prompt communication for any order-related queries or issues raised by buyers.

2. Product Quality Expectations

All industrial products and components listed on our platform must meet high safety, quality, and industry-grade manufacturing standards. You warrant that all items supplied are genuine, free from material defects, and precisely match the technical specifications, sizing charts, and images provided in the product listings.

3. Payment Terms

Payouts to vendors are processed on a weekly or monthly billing cycle as specified in your vendor onboarding registration. The payouts will be calculated based on the net value of successfully delivered orders, minus platform commission fees, payment gateway charges, and applicable withholding taxes.

4. Compliance Requirements

Vendors must fully comply with all local, state, and national laws and regulations, including maintaining active business licenses and tax registrations (such as GSTIN in India). You agree to provide proper tax invoices to buyers and adhere to consumer protection guidelines, platform safety policies, and anti-counterfeiting codes of conduct.